Appeals and Grievences

St. Matthew Early Childhood Center strives to offer the highest quality care to each individual child and family; however situations may arise that cause a parent to be concerned. In this event, parents are encouraged to first talk directly to the staff involved in the situation, asking questions to clarify what happened and why. If is further encouraged that parents work with staff towards resolution. If parents are not satisfied with the results or if the concern is serious enough to warrant immediate attention of an administrator, parents are encouraged to contact the Director. Again, with quality as our goal, every effort will be made to work with families to resolve any issues brought to our attention.